Terms & Conditions
Last updated: 4 June 2026
This English version is a convenience translation. In case of discrepancies, the German version of these Terms prevails.
1. Scope and contracting parties
(1) These General Terms & Conditions ("Terms") govern the use of the Samla document-intake platform ("Service") and all related services provided by LOHN24 EXPERTS GmbH, Nunsdorfer Ring 15, 12277 Berlin, Germany ("we", "us", "Samla").
(2) The Service is directed exclusively at entrepreneurs within the meaning of § 14 German Civil Code (BGB), legal entities under public law and special funds under public law. By entering into the contract, the Customer ("Customer") confirms that it acts in the exercise of its commercial or self-employed professional activity.
(3) These Terms apply exclusively. Conflicting, deviating or supplementary terms of the Customer become part of the contract only where we have expressly agreed to their application in text form.
2. Definitions
- Hosted - operation of Samla by us as a multi-tenant cloud service (SaaS) in an isolated instance assigned to the Customer.
- Self-Hosted - the licensed provision of the Samla software for operation on infrastructure for which the Customer is responsible.
- Account - the Customer's access for managing templates, requests and exports.
- Bucket / request - a collection template configured by the Customer through which end-users submit data and documents.
- Submission - the form data and files transmitted by an end-user.
- End-user - the persons invited by the Customer via access link who submit data.
3. Conclusion of contract
(1) The presentation of the Service on getsamla.de does not constitute a binding offer. The contract is concluded when the Customer books a plan and we confirm the booking or provide access; for Self-Hosted, upon provision of the license key.
(2) Activation may be required for the Hosted Service. We are entitled to refuse to conclude a contract without stating reasons.
4. Description of the Service
(1) Samla is a structured document-intake platform. It collects documents and form data via magic-link sessions, validates input server-side, sends reminders and exports the data as Excel (XLSX), Word (DOCX) and PDF.
(2) The specific scope of functions depends on the plan booked; the description in force is available at /#pricing.
(3) We continuously develop the Service and may change, extend or discontinue individual features where there is an objective reason - in particular technical development, IT security, adaptation to changed legal or regulatory requirements, or to requirements of our upstream providers. The agreed core functionality (collecting, validating and exporting documents and form data) is preserved. If a change materially restricts the scope of the Service, we will inform the Customer at least 30 days in advance in text form; in that case the Customer has a right to extraordinary termination effective on the date the change takes effect.
5. Trial period
Hosted plans include a free 30-day trial. A payment method is stored at booking but charged only after the trial ends. The Customer may cancel at any time during the trial without further obligation; in that case nothing is charged and the instance is suspended. After the trial, recurring billing starts automatically unless cancelled.
6. Prices, payment and default
(1) Hosted plans are billed monthly in advance. Self-Hosted licenses are billed once per license key, including twelve months of updates and, where the plan provides, support.
(2) All prices are net plus statutory VAT at the applicable rate.
(3) Payments are processed by Stripe Payments Europe Ltd.; their terms apply in addition. Full payment-method data is processed solely by Stripe; we do not store it.
(4) If the Customer is in default of payment, we are entitled to suspend access after prior notice until the outstanding amount is settled. Further statutory rights remain unaffected.
(5) Plan changes take effect at the start of the next billing cycle. A downgrade does not entitle the Customer to a refund of the current cycle.
7. Term, termination and return of data
(1) Hosted plans renew automatically by one month and may be cancelled by the Customer at any time with effect to the end of the current billing cycle, in text form or via the account.
(2) Self-Hosted licenses are perpetual; cancellation only ends future billing of any support contracts.
(3) The right to extraordinary termination for good cause remains unaffected for both parties.
(4) After a cancellation of the Hosted Service takes effect, the Customer has 30 days to export its data. Thereafter we permanently delete all Customer data including backups ("hard delete") and provide a signed deletion record on request. Statutory retention obligations remain unaffected.
8. Self-Hosted: rights of use
(1) Upon full payment of the license fee, the Customer receives a non-exclusive, non-transferable right to use the Samla software within its own business to the licensed extent.
(2) The Customer may not reproduce the software beyond the licensed scope, sublicense it to third parties, rent it out, or offer it to third parties as its own service. Decompilation is permitted only within the mandatory statutory limits (§ 69e UrhG).
(3) License keys are to be kept confidential. Updates are provided within the booked period.
9. Customer obligations and responsibility
(1) The Customer is responsible for the content collected via the Service and for the lawfulness of the data processing. With respect to Submission data, the Customer is the controller within the meaning of the GDPR; we act as processor in this regard (see Section 14).
(2) The Customer warrants that it is authorised to process the personal data collected and that it fulfils its information and other obligations towards end-users.
(3) The Customer shall not misuse the Service, in particular shall not collect or distribute unlawful, infringing or immoral content, introduce malware, circumvent security mechanisms or rate limits, or impair availability beyond the contractual extent.
(4) The Customer keeps its credentials secret and is responsible for actions taken via its account.
(5) In the event of serious or repeated breaches, we are entitled to block the affected content and, after weighing the mutual interests, to suspend access temporarily or permanently.
10. Availability and support
(1) We aim for 99.5% monthly average availability of the Hosted Service. Excluded are scheduled maintenance announced at least 24 hours in advance and outages outside our area of responsibility (e.g. force majeure, failures of upstream providers).
(2) We provide support by email to the extent agreed in the plan. A contractually assured service level (SLA) exists only where expressly agreed for Enterprise plans.
11. Sub-processors and third-party providers
To provide the Service we use carefully selected sub-processors (including hosting/data centre, email delivery, payment processing, software development and operations). Details are set out in the privacy policy and the DPA. A current list is available on request.
12. Warranty
(1) We provide the Hosted Service with the care of a prudent merchant according to the current state of the art. Fitness for a particular purpose pursued by the Customer is owed only where expressly agreed.
(2) The Customer shall report defects of the Service without undue delay in a comprehensible form. We remedy reproducible, material defects within a reasonable period.
(3) For Self-Hosted, the statutory warranty rules apply, with the proviso that the limitation period for entrepreneurs is one year from provision, unless mandatory law provides otherwise.
13. Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of a guarantee assumed.
(2) For slight negligence we are liable only for breach of a material contractual obligation (cardinal obligation) whose fulfilment is essential to the proper performance of the contract and on whose observance the Customer may regularly rely. In that case, liability is limited to the foreseeable damage typical for this type of contract, but at most to the fees paid by the Customer for the affected Service in the twelve months preceding the damaging event; for Self-Hosted licenses, to the license fee paid for the affected license.
(3) Otherwise, liability is excluded. Liability for loss of data is limited to the effort that would have been required to restore the data had the Customer carried out proper and regular data backups.
(4) The above limitations also apply in favour of our legal representatives and vicarious agents.
14. Data protection
The processing of personal data is described in our privacy policy. Where we process Submission data on behalf of the Customer, the Data Processing Agreement, which the Customer can generate at /account, applies in addition. The DPA takes precedence over these Terms with regard to the processing of personal data.
15. Intellectual property
All rights in the Samla software, the platform, the trademarks and content remain with us or our licensors. The Customer receives only the rights of use granted in these Terms. Templates and content uploaded by the Customer remain the Customer's property; the Customer grants us the simple right of use required to perform the contract.
16. Confidentiality
The parties treat the other party's confidential information confidentially and use it only to perform the contract. This does not apply to information that is publicly known or that must be disclosed due to statutory or official order.
17. Force majeure
Events of force majeure - including natural disasters, war, strikes, pandemics, large-scale internet or power outages and official measures - release the affected party from its performance obligations for their duration. If such an event lasts longer than 60 days, either party may extraordinarily terminate the affected contract.
18. Changes to these Terms
We may amend these Terms with 30 days' notice in text form (email is sufficient). The changes are deemed approved unless the Customer objects within the period; we will point this out separately. If the Customer objects, either party may terminate as of the effective date. Material changes affecting the balance of performance and consideration require the Customer's consent.
19. Final provisions
(1) The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Berlin, Germany, provided the Customer is a merchant, a legal entity under public law or a special fund under public law.
(3) The Customer may transfer rights and obligations under this contract only with our prior consent in text form. We may transfer the contract to a legal successor in the course of a corporate succession.
(4) The Customer may set off only undisputed or legally established counterclaims against our claims.
(5) Amendments and supplements to these Terms require text form; this also applies to the waiver of this text-form requirement.
(6) Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision shall replace the invalid provision.
20. Contact
LOHN24 EXPERTS GmbH · Nunsdorfer Ring 15, 12277 Berlin · kontakt@getsamla.de